Field notes / Frequently asked
Questions before we break ground.
12 of 12 notes shown
01ScopeWhat does Click and Mortar build?
We plan, design, and develop digital properties: marketing sites, conversion-focused experiences, portfolios, content systems, and the integrations that support them. Every engagement is scoped around the business outcome, not a preset page bundle.
02PricingHow much does a project cost?
Pricing depends on scope, complexity, content readiness, integrations, and launch support. After discovery, you receive a written proposal describing the deliverables, assumptions, fees, and payment schedule. A website estimate is not binding until both sides sign an agreement.
03TimelineHow long does a build take?
A focused site can move quickly; larger builds with strategy, custom systems, or substantial content take longer. Your proposal sets the working schedule, dependencies, review windows, and target launch. Delayed feedback or missing materials can shift that schedule.
04ProcessWhat happens after I submit a project brief?
We review the goals, current site, audience, required functionality, timeline, and budget. If the project appears to be a fit, we schedule discovery and prepare a written scope. Submitting the brief does not create a client relationship or guarantee availability.
05OwnershipWho owns the finished website?
Ownership and license terms are defined in the signed project agreement. In general, approved custom deliverables transfer after final payment, while pre-existing tools, reusable systems, fonts, stock media, software, and third-party services remain subject to their own licenses.
06RevisionsAre revisions included?
The included review rounds and decision points are listed in the proposal. Work outside the approved scope, late structural changes, or added functionality may require a written change order, revised fee, or adjusted timeline.
07ContentDo I need to provide the copy and images?
That depends on the scope. We can work with supplied content, help structure it, or include copy and asset preparation as a separate deliverable. You are responsible for confirming that supplied materials are accurate and that you have permission to use them.
08PlatformsCan you work with an existing website or platform?
Yes. We first inspect the current platform, hosting, domain, integrations, content, and access constraints. We then recommend whether to improve the existing system or rebuild it. We do not make production changes until the approved scope and access plan are clear.
09HostingDo you provide domains, hosting, and maintenance?
We can help configure domains, hosting, launch services, and an ongoing care plan when included in the agreement. Third-party providers remain governed by their own pricing, availability, security, and terms. Unless the agreement says otherwise, the client should own the primary accounts.
10PrivacyHow do you protect project and visitor data?
We limit collection to information used for inquiries, accounts, project delivery, security, and consented analytics. Optional Google Analytics and Microsoft Clarity tracking stay off until a visitor accepts analytics cookies. No online system is risk-free; see the Privacy and Cookie Policies for the complete notice.
11SupportWhat happens after launch?
The agreement identifies any launch warranty, training, maintenance, monitoring, or optimization period. Work outside that period can be handled through a care plan or a separately approved request. Third-party outages and platform changes are outside our direct control.
12ContactHow do I request privacy help or project support?
Email tkochavy@clickandmortar.bio. Include enough detail to identify the project or request, but do not send passwords, payment credentials, or other sensitive secrets by email.
